All orders placed will be ready to ship within two business days, regardless of the shipping method. Orders placed over the weekend or on a holiday will be ready to ship within the next two working business days. Orders shipping to the West Coast will arrive in 3-5 business days. Orders shipping to the East Coast will arrive in 7-10 business days.
Happy Our ships worldwide. If your country is not listed at checkout please send us an email so we may add your country to the checkout system. All international orders are shipped with USPS First Class and may take 6-12 business days to arrive, excluding processing time at customs, depending on the destination. Please be aware that Happy Our is not responsible for any taxes, duties, or customs fees imposed upon shipments to other countries. In addition, we have no control over how long your package is held up at customs which will increase total shipping time. All customs forms will be filled out accurately to reflect the total value of your products and your shipment will always be marked as 'merchandise'.
We offer free returns and exchanges on all domestic orders. If you're not absolutely delighted with a HAPPY OUR purchase, we make it easy for you to return it for free (no additional postage or insurance required).
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, please visit our Returns Center.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you when your refund has been proceed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We will make every effort to accommodate an exchange request. For domestic orders, an exchange is processed like a return and reissued as a new order. You’ll receive a credit for the items you’re sending back and a separate charge for the exchange order placed.
At this time, we are unable to offer exchanges on international orders. The original item must be returned, and a new order placed for merchandise in a new size or color. If you need assistance, please email us at email@example.com.
Return shipping instructions
To return your product, please complete your return request by visiting our Returns Center. For domestic orders, we will send your shipping label once approved. For international orders, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.